Cancellation Policy

I understand that things can come up in peoples live which are unexpected meaning you have to cancel an appointment. I’ll always try to be as flexible as possible but due to a significant increase in cancellations, I’ve had to employ a cancellation policy which is as follows:


If you need to cancel your appointment, please let me know as soon as possible but it must be at least 48 hours before your appointment time. If the cancellation is later than 48 hours before the appointment, I will still reschedule your booking but if I can’t re-book your cancelled slot, you’ll be charged 50% of the service booked (this is only half the money I lose on cancelled appointments).


Any appointments booked without anyone turning up for the appointment will be liable to pay the full cost of the service.

Late Arrivals

Please try to arrive promptly at your appointment time. If you think you are going to be late, you need to let me know as soon as possible so I can try and move back the following appointments. I have a duty to stick to the appointment times that my customers book and to provide a quality service without rushing. For this reason, if a late arrival with no prior warning means the service will overlap too much into the next appointment, I’ll have to cancel it, treat it as a no-show, and charge the full cost of the service.

I fully understanding that these policies may be frustrating during situations where the cancellation is through no fault your own but without a cancellation policy in place, all my customers can suffer which is not fair.